Your questions about our elegant jewelry and accessories, answered with the same care we put into crafting our collections.

About Our Products

What types of products does Lustrous Gem specialize in?
We curate refined jewelry and accessories for those who appreciate timeless elegance with a contemporary touch. Our collections include:
  • Signature pieces like Brighton’s Love Lockets and charm bracelets
  • Handcrafted jewelry including earrings, necklaces, and anklets
  • Practical yet stylish accessories such as compact/pill boxes and handbags
  • Jewelry care products to maintain your pieces’ luster
Each item reflects our commitment to affordable sophistication.
Are your jewelry pieces suitable for sensitive skin?
While we select materials carefully for comfort and durability, we recommend checking individual product descriptions for specific material information. Our jewelry cleaners and care products can help maintain your pieces for lasting wear.

Ordering & Account

How do I create an account?
You may checkout as a guest or create an account during your first purchase. Account holders enjoy faster checkout and order tracking. Simply follow the prompts at checkout to set up your account.
What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed to protect your information.

Shipping & Delivery

What are my shipping options?
We offer two refined shipping experiences:
  • Standard Shipping ($12.95 worldwide): Via DHL/FedEx (10-15 days after dispatch) – perfect for time-sensitive gifts
  • Free Shipping: Via EMS (15-25 days after dispatch) for orders over $50 – ideal when combining multiple pieces
All orders are processed within 1-2 business days from our Boston headquarters.
Do you ship to my country?
We ship globally except to some remote areas in Asia and other restricted regions. If you have specific location inquiries, our Boston-based team at [email protected] will gladly assist.
How can I track my order?
You’ll receive a tracking number via email as soon as your handbag, charm bracelet, or other treasures begin their journey to you. This allows you to follow your package’s progress until it arrives at your doorstep.

Returns & Exchanges

What is your return policy?
We want you to love your Lustrous Gem pieces as much as we do. You may return items within 15 days of receipt, provided they are in original condition with all tags attached. Please contact our customer service team to initiate a return.
How long do refunds take to process?
Once we receive your returned items, refunds are typically processed within 5-7 business days. The time for the refund to appear in your account depends on your financial institution.

Care & Maintenance

How should I care for my jewelry?
Our Cleaners & Care collection offers specialized products to maintain your pieces’ brilliance. Generally:
  • Store jewelry separately to prevent scratches
  • Remove pieces before swimming or applying cosmetics
  • Clean with appropriate solutions for the specific materials
Each piece comes with care instructions to ensure lasting beauty.

Additional Questions

How can I contact customer service?
Our dedicated team shines brightest when assisting you. Reach us at [email protected] for any inquiries about our jewelry collections, shipping, or your orders. We’re based in Boston but serve customers worldwide (where shipping is available).
Do you offer gift wrapping?
Every Lustrous Gem package is prepared with the same attention to detail as our handcrafted jewelry. While we don’t offer traditional gift wrapping, our protective packaging presents your items elegantly. Consider including one of our jewelry boxes or compact cases as a special gift presentation.

Still have questions? Our team is always here to help you find or care for your perfect piece.
Email us at [email protected]