At Lustrous Gem Sales Store (“we,” “our,” or “us”), we value your trust as much as we value the craftsmanship of our jewelry collections. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit lustrousgem.com or make purchases from our exquisite selection of accessories, jewelry, and handbags.

1. Information We Collect

Like the careful selection of gemstones for our charm bracelets, we thoughtfully collect only necessary information to enhance your shopping experience:

  • Personal Details: Name, email address, shipping/billing addresses, and phone number when you create an account or place an order for our Brighton’s Love Lockets or handcrafted earrings.
  • Payment Information: Credit/debit card details (processed securely via PCI-DSS compliant systems) or digital wallet information when purchasing our charm necklaces or hobo bags.
  • Browsing Data: Information about your interactions with our site, similar to how we track the popularity of our dangle charms or anklet collections.
  • Communication Records: Correspondence with our customer service team regarding your purchases of hair accessories or bead collections.

2. How We Use Your Information

We use your data with the same precision we apply to crafting our jewelry:

  • To process and fulfill your orders for crossbody bags or badge clips with elegant efficiency
  • To provide personalized recommendations for coordinating charm bracelets and spacers
  • To improve our website functionality, much like we refine our jewelry care kits
  • To communicate about orders, promotions, and new arrivals like our limited-edition compact & pill boxes
  • To prevent fraud with the same vigilance we apply to signature-required deliveries

3. Data Sharing & Disclosure

We treat your information with the confidentiality reserved for our most exclusive handbag collections:

  • Service Providers: We may share data with trusted partners who assist with payment processing (like PayPal), shipping, or marketing—always under strict confidentiality agreements.
  • Legal Requirements: We may disclose information if required by law, similar to how we comply with international shipping regulations.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred, with notice provided.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage & Security

We protect your data with the same care we apply to our jewelry security systems:

  • All sensitive payment information is encrypted using 256-bit SSL technology
  • We maintain PCI-DSS compliance for all card transactions
  • Regular security audits ensure our systems remain as secure as our gemstone vaults
  • Data is stored on secure servers with limited access

While we implement robust security measures, no electronic transmission or storage is 100% secure. We encourage you to protect your account password as carefully as you would your favorite charm holder.

5. Your Rights & Choices

You have control over your information, just as you have choices in selecting from our bead collections:

  • Access & Correction: You may review and update your account information at any time
  • Marketing Preferences: Opt-out of promotional emails while still receiving transactional communications
  • Account Deletion: Request account deletion, subject to legal retention requirements
  • Data Portability: Request a copy of your personal data in a structured format

To exercise these rights, please contact us at [email protected] from our Boston headquarters.

6. Cookies & Tracking Technologies

Like the subtle accents in our hair accessories, we use cookies to enhance your browsing experience:

  • Essential Cookies: Necessary for site functionality, such as maintaining your shopping cart of handbag accessories
  • Analytics Cookies: Help us understand how customers interact with our site, similar to how we analyze trends in anklet sales
  • Marketing Cookies: Allow us to show relevant ads for our products like backpacks or badge clips

You may adjust cookie settings through your browser, though this may affect certain site features.

7. International Data Transfers

As we serve customers globally (excluding some remote areas), your data may be transferred to and processed in the United States. We ensure all transfers receive adequate protection under applicable data protection laws.

8. Children’s Privacy

Our website is not designed for children under 13, just as our jewelry collections are crafted for adult sophistication. We do not knowingly collect information from children.

9. Policy Updates

We may update this policy periodically, just as we refresh our collections with new charm designs. Significant changes will be communicated through our website or email.

10. Contact Us

For questions about this policy or our data practices, please contact:

Lustrous Gem Sales Store
Attn: Privacy Officer
1061 Massachusetts Avenue
Boston, MA 31626
Email: [email protected]

Thank you for entrusting Lustrous Gem Sales Store with your personal information. We handle your data with the same care and attention to detail that goes into every piece of jewelry we create.