Shipping Policy

At Lustrous Gem Sales Store, we take as much care in delivering your exquisite accessories and jewelry as we do in selecting each gemstone for our collections. Our shipping and returns policies are designed to ensure your experience sparkles from purchase to delivery and beyond.

Shipping Information

Order Processing

Each order is carefully prepared in our Boston atelier within 1-2 business days. Our artisans inspect every piece – from delicate anklets to statement handbags – before it’s lovingly packaged for its journey to you.

Shipping Methods & Delivery Times

Please note: Delivery times may vary for international orders. We currently ship worldwide except to certain Asian countries and remote regions. Any customs fees or import taxes are the responsibility of the customer.

Our Return & Exchange Promise

We want you to be completely delighted with your Lustrous Gem purchase. If for any reason you’re not satisfied, we accept returns and exchanges within 15 days of receiving your order.

Non-Returnable Items

To maintain our high standards of hygiene and quality, the following items cannot be returned or exchanged:

• Earrings (for hygiene reasons)
• Hair Accessories (once packaging is opened)
• Cleaners & Care products (once opened)
• Personalized items like Brighton’s Love Lockets with engraved details

Return Conditions

All return items must be in their original condition – unworn, undamaged, and with all original tags and packaging intact, just as you received them from our Boston atelier.

The Return Process

Our return process is as elegant as our charm bracelets – simple and thoughtful:

Step 1: Contact Us

Email our customer service team at [email protected] within 15 days of receiving your order. Please include:

• Your order number
• Item details (name and SKU if available)
• Reason for return/exchange
• For exchanges, your preferred replacement item

Step 2: Wait for Authorization

Our team will review your request and email you a Return Merchandise Authorization (RMA) number within 2 business days.

Step 3: Package Carefully

Securely pack your return using the original packaging if possible. Include all original tags, certificates, and packaging materials.

Step 4: Ship Your Return

Send your package to:

Lustrous Gem Sales Store – Returns
1061 Massachusetts Avenue
Boston, MA 31626
USA

We recommend using a trackable shipping method as we cannot be responsible for items lost in transit.

Refund Process

Once we receive and inspect your return:

• Refunds will be processed within 3-5 business days
• Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping fees are non-refundable unless the return is due to our error

Please note: It may take additional time for your bank or credit card company to process and post the refund to your account.

Our Quality Guarantee

Every piece from our collections – from delicate anklets to statement handbags – is crafted with meticulous attention to detail. If you’re not completely satisfied, we’re not satisfied. Our customer service team is available to ensure your Lustrous Gem experience sparkles from purchase to delivery and beyond.

For any questions about our shipping or returns policy, please contact our Boston team who will assist you with the same care we apply to selecting each bead for our spacer collections.