Welcome to Lustrous Gem Sales Store (“we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our website lustrousgem.com and all purchases made through our online boutique. By accessing our site or making a purchase, you agree to these terms in their entirety.

At Lustrous Gem, we believe every jewelry piece tells a story. These terms are designed to ensure your shopping experience sparkles with clarity and confidence, just like our carefully curated collections of charms, handbags, and accessories.

1. Our Boutique & Clientèle

Lustrous Gem Sales Store caters to discerning customers who appreciate artisanal jewelry and accessories crafted with meticulous attention to detail. Our collections—from delicate anklets to statement handbags—are designed for those who seek both quality and elegance.

2. Website Use & Intellectual Property

All content on our website, including designs, text, graphics, logos, and product images, is the exclusive property of Lustrous Gem Sales Store and protected by intellectual property laws. You may not:

  • Reproduce, distribute, or modify any content without express written permission
  • Use our designs or product images for commercial purposes
  • Systematically extract data through scraping or similar methods

3. Product Information & Descriptions

We take great care in presenting our collections accurately through:

  • Detailed product descriptions
  • Multiple high-resolution images
  • Clear material specifications

While we strive for precision, slight variations may occur in color or texture due to monitor settings or the natural characteristics of gemstones and materials.

4. Ordering Process

4.1 Placing an Order

Our ordering process is as seamless as our charm bracelets:

  1. Select your desired items from our curated collections
  2. Review your selections in the shopping cart
  3. Proceed through our secure checkout

4.2 Order Confirmation

After placing an order, you will receive:

  • An immediate email acknowledgment
  • A formal order confirmation within 24 hours (excluding weekends)

4.3 Order Changes & Cancellations

Requests for order modifications must be made within 2 hours of purchase by contacting [email protected]. We cannot guarantee changes can be accommodated once our artisans begin preparing your order.

5. Pricing & Payment

5.1 Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

5.2 Pricing Policy

All prices are listed in US dollars. We reserve the right to adjust prices due to:

  • Material cost fluctuations
  • Currency exchange variations
  • Special promotions

6. Shipping & Delivery

6.1 Processing Time

Each order is carefully prepared in our Boston atelier within 1-2 business days. Our artisans inspect every piece before packaging.

6.2 Shipping Options

Method Cost Carrier Delivery Time
Standard Shipping $12.95 DHL or FedEx 10-15 business days after shipment
Free Shipping Free (orders over $50) EMS 15-25 business days after shipment

6.3 International Orders

We ship worldwide except to certain Asian countries and remote regions. Customers are responsible for:

  • Any customs fees
  • Import taxes
  • Additional duties

7. Returns & Exchanges

7.1 Return Policy

We accept returns and exchanges within 15 days of receiving your order, with these exceptions:

Non-Returnable Items:

  • Earrings (for hygiene reasons)
  • Hair accessories (once packaging is opened)
  • Cleaners & Care products (once opened)
  • Personalized items like Brighton’s Love Lockets with engraved details

7.2 Return Conditions

To be eligible for return, items must be:

  • In original condition (unworn, undamaged)
  • With all original tags and packaging
  • Accompanied by proof of purchase

7.3 Return Process

  1. Contact us at [email protected] within 15 days
  2. Receive Return Merchandise Authorization (RMA)
  3. Ship items to our Boston atelier

7.4 Refunds

Refunds will be processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable unless the return results from our error.

8. Customer Responsibilities

To ensure a sparkling shopping experience, we ask that you:

  • Provide accurate shipping and payment information
  • Inspect deliveries promptly upon arrival
  • Contact us immediately regarding any issues
  • Understand that personalized items cannot be returned
  • Comply with all applicable laws regarding online purchases

9. Limitation of Liability

Lustrous Gem Sales Store shall not be liable for:

  • Delays caused by shipping carriers or customs
  • Minor variations in product appearance
  • Indirect damages arising from product use
  • Losses due to circumstances beyond our reasonable control

10. Privacy & Data Protection

We handle your personal information with the same care we apply to selecting gemstones for our collections. Please refer to our separate Privacy Policy for details.

11. Governing Law

These Terms shall be governed by the laws of the Commonwealth of Massachusetts, USA.

12. Contact Us

For questions about these Terms or our collections:

Lustrous Gem Sales Store
1061 Massachusetts Avenue
Boston, MA 31626 USA
Email: [email protected]

Thank you for choosing Lustrous Gem Sales Store. We appreciate the opportunity to help you find jewelry and accessories that tell your unique story.